May 2, 2009

Are You Hurting Your Online Business by Going After the Wrong Metrics?

One problem with doing business online is that it’s easy to treat it as something other than a business. Many business owners treat it as if the ordinary rules of business don’t apply.

In reality, though, business online is the same as business offline: if it isn’t making money, it isn’t working.

You’d think the business world would have learned from the dot-com to dot-bomb crash that attracted investors simply on the basis of, “Hey, we’re a WEBSITE, and websites are bound to make a fortune.”

Yet, here, eight years later, many business owners still find themselves seduced by the aura of the Web, focusing on metrics that are nothing more than a means to an end.

Metrics like backlinks, search engine rankings, and even traffic are valid metrics. But they must be viewed in the context of what effect they are having on generating revenue.

What role do they each of them play?

Backlinks is a term that refers to links from other sites that point to your site. Their value is twofold. First, they are a potential source of visitors. Second, they represent a vote for the page to which it points.

This vote is important when it comes to search engine rankings. With thousands of websites that seem equally relevant as far as what is on their page, the search engines use incoming links, especially ones from high-regarded authority sites, to determine which sites other sites consider most valuable.

Backlinks can affect your revenues indirectly by bringing you visitors and by helping to increase your search engine rankings. In no way, though, do they measure your revenues.

Search engine rankings, similarly, affect your revenues indirectly. High rankings for highly searched terms bring you more visitors, but they do not directly increase or decrease your revenues.

Website traffic comes closest to affecting your revenue. It represents the living, breathing people who visit your site. Yet it still is not the key metric you ultimately want to track.

In the end, the metric that matters is revenue. You can track any of these other metrics to assess general elements of your website’s potential for generating revenue. But never let them distract your attention from revenues.

Even when you plan expenditures that affect these other metrics primarily, your ultimate concern should not be, “What will this do for my backlinks, or rankings, or traffic?” but “What will this do for my bottom line?”

Always make sure that any discussion of website work focuses squarely on what really matters to your business.

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    April 25, 2009

    Five Metrics Essential to Keep Your Website Profitable

    How do you know if your website is worth what you’re investing in it? How do you know if a promotional campaign will pay for itself? There are five calculations you can make to have these numbers at your fingertips.

    The following list shows you what they are, where to find the data for them, how to calculate them, and how to use them once you have them.

    Visitor Conversion Ratio
    What it is
    The percentage of visitors to your site who complete whatever action you want them to take (for example, buy your product, sign up for your newsletter).

    What data you need
    • Number of Sales (from your shopping cart or account records)
    • Number of Visitors (from your Web referrer logs)

    How to calculate
    Number of sales ÷ Number of visitors X 100 = Visitor Conversion Ratio

    How to use your Visitor Conversion Ratio
    Most sites convert at a rate of below 1%, but sites that are well optimized for conversion can enjoy conversion rates of 10% or more. Track you conversion rate as you make changes to your site and work keep increasing it.

    Cost/Visitor (CPV) Ratio
    What it is
    How much it costs you to obtain a visitor. Include all costs of running your website.

    What data you need
    • Web Marketing Costs (from your accounting information)
    • Number of Visitors (from your Web referrer logs)

    How to calculate
    Web Marketing Costs ÷ Number of Visitors = Cost/Visitor

    How to use your Cost/Visitor Ratio
    Get an accurate picture of how much it actually costs to bring each visitor to your site. Then work to bring your Cost/Visitor down by cutting expenses that are not successful in producing sales.

    Revenue/Visitor Ratio
    What it is
    Revenue/Visitor is the flip side of Cost/Visitor. It gives you a picture of what each visitor to your site is worth to you.

    What you need
    • Sales Revenue (from your accounting information about sales that are related to your website)
    • Number of Visitors (from your Web referrer log)

    How to calculate
    Sales revenue ÷ Number of visitors = Revenue/Visitor

    How to use your Revenue/Visitor Ratio
    Compare your Cost/Visitor to your Revenue/Visitor to determine if you’re spending too much for your visitors. If you have a healthy gap between the two, you can afford to be more aggressive in obtaining visitors. If they’re close, work on raising your Visitor Conversion Rate to make better use of the traffic coming into your site, and work to lower your Cost/Visitor by eliminating spending that is not leading to sales.

    Cost/Customer (CPC) Ratio
    What it is
    How much it costs you to obtain each paying customer. Include all costs of running your website.

    What data you need
    • Web Marketing Costs (from your accounting records)
    • Number of Customers (from your shopping cart or your accounting records)

    How to calculate
    Web Marketing Costs ÷ Number of Customers = Cost/Customer

    How to use your Cost/Customer Ratio
    Use it to get an accurate picture of how much it actually costs to bring each paying customer to your site. Work to bring your Cost/Customer down by cutting expenses that are not successful in producing sales.

    Revenue/Customer Ratio
    What it is
    Revenue/Customer is the flip side of Cost/Customer. It gives you a picture of what each paying customer on your site is worth to you.

    Where to find it
    • Web Sales Revenue (from your accounting records)
    • Number of Customers (from your shopping cart or your accounting records)

    How to calculate
    Web Sales Revenue ÷ Number of Customers = Revenue/Customer

    How to use your Revenue/Customer Ratio
    Compare your Cost/Customer to your Revenue/Customer to determine if you’re spending too much for your paying customers. If you have a gap between them, you can afford to be more aggressive in obtaining visitors. If they’re close, work on raising your Visitor Conversion Rate to make better use of the traffic coming into your site, and work on lowering your Cost/Visitor by eliminating spending that is not leading to sales.

    Ecommerce Facts
    A list of online marketing statistics includes eye-opening facts about the growth of the mobile Web, as well as consumers’ growing reliance on the Web to research purchases. (http://www.virtualmarketingblog.com/index.php/20080224/7-statistics-relevant-to-internet-marketing/)

    As consumer spending tightens, consumers are turning to the Internet increasingly because of the ability it gives to quickly compare prices and get the best deals. (http://www.emarketer.com/Article.aspx?id=1006285&src=article_head_sitesearch)

    Although often ignored by marketers, a new survey showed that consumers who are 62 and over are far more active online than previously thought – and show no less willingness to buy online than younger, more “tech-savvy” Internet users. (http://www.clickz.com/showPage.html?page=3629395)

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      April 21, 2009

      How a Six-Second Site Scan Will Boost Your Online Sales

      If your car runs sluggishly, what do you do? You take it to a mechanic to pinpoint the problem. For most people, a car is too complicated to diagnose by themselves.

      For most people, a sluggish website comes across in the same way – too complicated to fix the problem yourself. If your web business gets visitors, though, only to misfire on converting them to sales, there’s a six-second test you can do on your site that will help you diagnose a number of potential problems.

      Open your page and glance at it. Let your eyes scan across the very top of your screen. Then scan down the center to the bottom of the screen. Don’t scroll down. You want to see only what your visitor sees the instant your site appears. Then ask yourself the following three questions, based solely on that six-second scan.

      • Does your title grab them emotionally?
      • Do they quickly grasp what you can do for them?
      • Do they clearly understand what to do next?

      Does your title grab them emotionally?
      Does it clearly identify the problem that brought them to you? Or is it a generic label that vaguely describes your business?

      You want your title to show them that you know exactly who they are and exactly what they need. Ask yourself what they’re looking for. Really put yourself in their mindset.

      Think of it from their perspective (as a problem that they’re trying to solve) instead of from yours (as a product or service that you’re trying to sell). What words or phrases would they use to describe their problem? Use those words to introduce them to your solution.

      For example, this article is titled “How a Six-Second Scan Can Boost Your Sales.” Would it have caught your attention as much if it had read, “Improving Your Website?”

      The phrase “Boost Your Sales” caught your attention because it addressed a key problem for you. Combining that phrase with an unfamiliar concept like a “Six-Second Scan” piqued your curiosity. And the phrase “Six Second Scan” suggests a solution that is fast and easy.

      Forget any misplaced ideas of what is “supposed” to be professional looking. You get no points for cool, detached formality. The only way you get people’s attention by connecting with them.

      Do they quickly grasp what you can do for them?
      The second thing to check is whether your page is easily to skim. Does your eye jump naturally to key points on the page? Do headings, bolded text, and graphics give you an instant “feel” for what you’ll find on that page even before you read it?

      People don’t want to “work” at reading online. Big blocks of text lead them to hit their Back button and find something more friendly to their eyes. Give them an instant overview of the content and they’ll pick out and read the details they need.

      Do they quickly understand what to do next?
      The third thing you want to check is whether they’ll grasp THE key point of the page: the action they need to take next.

      Many sites waste prime space, front and center, on a rambling introduction. Meanwhile, all the visitor wants to know is, “Can I find what I’m looking for here?”

      Make sure your visitors can see, quickly and clearly, what they need to do next to solve the problem that brought them to you. Don’t count on them scrolling down to find this vital information. Put it right in front of them the instant they see your page.

      Final thoughts
      Granted, it takes longer than six seconds to read these guidelines. The scan itself, though, should be nearly instantaneous. If these elements are not instantly evident on your page, you need to fix them so that they are.

      Your visitors will unconsciously make this exact same scan the instant they arrive. Make sure they see clearly and easily how you solve the problem that brought them there.

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        March 27, 2009

        The Parable of the Apple Pickers (About Keyword Research)

        As I was moderating today’s articles on my article directory I came across a piece that I wanted to share. There are not many articles that I see that I’d want to share, after all how many articles on acne or getting your girlfriend back does the world really need.

        This one is special, it is about Search Engine Marketing and carries an important message.

        Here is the link: Search Engine Marketing Parable

        I apologise in advance if the page does funny things, the site is still a little flakey, but much healthier than a few weeks ago.,

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          September 22, 2008

          A Very Nice Video - Another Thing of Beauty!

          I wrote the other day about Peter Drew’s upcoming software: Brute Force SEO. Well, over the weekend I took a look at something that popped up on his website. He has a great video, unlike most crass IM niche promotional videos this is a very cool concept piece that gets its message over without hijacking the reader. The video does not convey too much info, there is a link to a Brute Force SEO feature list that can help the technically curious.

          Seriously, if you want to see how video ads for internet marketing and SEO products can be done, then look at Pete Drew’s Video!

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            September 19, 2008

            Brute Force SEO: The Big Red Button?

            In the worlds of internet marketing and SEO there is one theme that stands out above all others. It has been around for years and will be around for years to come.
            The concept is called the “Big Red Button” or alternatively the “Big Green Button”. To put it simply, a lot of folks just want an easy one step solution to their problem.
            Over the course of internet marketing history there have been many tries to make such a tool. An enabler so that people can make a large amount of cash with their skills and knowledge but with minimal work.

            Some readers might remember Traffic Equalizer, some may have used PortalFeeder, others probably tried many of the less successful imitators.

            So now it is Peter Drew who has a tilt at the target. The question is this: Has he got what it takes wrapped up in the form of his Brute Force SEO system?

            To be honest, at the moment we do not have much to go on but what we do have seems positive.
            Firstly - and to my mind (because I am a little big headed) he is doing stuff that I have already done and know works. That means his toolbox simply has to deliver what he claims because the strategies and techniques DO work.
            I’ll explain… Over the past few years, I’ve developed tactics that have allowed me to earn very good money from certain types of product launches. My results filled the search engine rankings for the search terms that I was certain would be used by prospects and buyers of these products. I was showing colleagues results where I was getting 16 of the first 20 results in Google for absolutely key terms. If you wanted info on a product in which I was interested then you were coming to one of my pages!

            My system was time consuming and almost entirely manual, but very profitable.

            Then, a while back Pete Drew started selling a set of tools that duplicated some of the stuff I was doing by hand. I bought them as they came out. All the time I was wondering when he’d get around to packaging them all up as a single toolkit.

            Finally he did it. It is called Brute Force SEO

            Anyway, gotta go.

            Next post we will start to look at just what Bruteforce SEO has to offer us.

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              September 18, 2008

              Fresh Content To Your Website.

              One of the ongoing issues with our online businesses is that of finding decent quality content to place before our readers. Sometimes we need to provide more than we can write ourselves. Sometimes we want to NOT write anything at all.

              Since 2006 I have been researching the field of content and how to get it onto my sites and the sites of my clients. Well, right now the market is getting interesting. :)

              Two new services have popped up at almost the same time, I will write about just one of them today.

              Syndicate Kahuna is a new offering from the guys behind PortalFeeder and Traffic Kahuna and it builds on both systems to provide blog owners with a very cool way to get unique, fresh content onto your niche blogs.

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                September 2, 2008

                Blog Networks = New Article Marketing Paradigm?

                I have been thinking about this for a while.

                Many of us do article marketing for just one reason - building backlinks over time.

                Some of us do article marketing for real human traffic - they actually sell stuff from their article pages on the directories.

                Well, a blog network gives me both of these things. Of course I get backlinks and I see this as the primary reason for using a blog network. But it goes further.
                If I submit my content to a blog network then I am going to have loads of content that is indexed and should expect to see some real human traffic. I can not help but think that an article on a themed blog is roughly equivalent to an article on an article directory when it comes to folks buying stuff.

                As article directories move to a payment for submission model (they will and are doing so right now) then blog networks will look ever more cost effective and a well run site will get traffic and eyeballs.

                Of course, if we add our own sites to networks then we get double bubble - links to any of our sites that we control, links to any of our sites from the rest of the network AND revenues from the visiting eyeballs due to the inflow of content.

                I can foresee that over the next 12-18 months that the article directory landscape is going to look a little different. Fewer directories, more blog networks and less need to use the directories - particularly the low rent majority.

                Are any readers here using blog networks and seeing real revenue from their content submissions OR their own sites in these networks?
                Post a comment and let me know how you are getting on with blog networks.

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                  August 20, 2008

                  Social Bookmarking News From Mass-Automation

                  Matt over at Mass Automation, the guy behind the really good AutoSocialPoster and RssBookmarker social bookmarking tools has been doing a little refresh to the product lineup and it all looks good to me!

                  Here’s the lowdown:

                  * A new Joomla installer, JL Auto Installer, is now available. This is their first software focusing on the Joomla! platform. JL Auto Installer is to Joomla! what WP Auto Installer is to Wordpress: a one-click auto-installer. This looks good to me as Joomal users ahve been somewhat ignored in this market niche. I think this will go really well! The pricing is pretty competitive too!

                  * Matt’s second offering on the Joomla! platform is now released as well! A Joomla! version of Virtual Silo, their new WordPress SEO plugin. As a result, Virtual Silo is now available for both the Wordpress and the Joomla! platforms - very cool!

                  *As can be expected a new version for RSS Bookmarker: v2.4 has been released. Minor bugs were corrected and there was an update to the list of bookmarking sites.
                  The BIG news on the Rss Bookmarker front is that you may now purchase RSS Bookmarker either on a one-off basis or -and this is new- on a monthly subscription basis. This will bring RssBookmarker to a much wider audience who could not go for the high one-off price but who can see the benefit in their businesses.

                  REALLY GOOD NEWS: Mass Automation are offering a coupon worth $20 off Virtual Silo or JL Auto Installer during August.
                  You can use the voucher when purchasing Virtual Silo or JL Auto Installer for $37 instead of the listed $57 price. When you use the coupon, please remember to enter it twice: once in our shopping cart and once more before paying on Google Checkout.
                  The coupon is WPNEW

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                    August 17, 2008

                    Adsense Alternatives (break glass in case of emergency!)

                    Getting Adsense bans is not the end of the world when you know there are another 84 alternatives to work your way through!

                    http://justtraffic.blogspot.com/2006_08_01_justtraffic_archive.html

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